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Support

Start with the steps for your connection type. If that doesn't fix it, chat with us, call, or let a technician connect to your computer.

Troubleshoot my connection

Antenna on the roof and a small power adapter inside.

A cable modem in Seneca, Lynxville, Wauzeka, Eastman, Mt. Sterling or Loganville.

A fiber terminal on the wall and a router.

SailFin.TV box or phone adapter not working.

Our chat assistant answers common questions any time and hands you to a person during office hours. Use the chat button in the corner of any page.

Let a technician see your screen and fix it with you.

(608) 524-1579, Monday–Friday 8:30–5:30. Reedsburg office walk-ins welcome; Richland Center and Platteville by appointment.

If your service is down, tell us through the portal so it's logged and a technician is dispatched.

Pay a bill, set up autopay, read the billing policies.