WiConnect- Check the modem lights If every light is off, check the power cord and outlet first.
- Power-cycle the modem Unplug the modem's power for 10 seconds and plug it back in. It takes two to three minutes to lock back on — wait for the online light to go solid.
- Restart your Wi-Fi router If the router is a separate box, unplug and replug it after the modem is back online.
- Check the coax Make sure the cable screwed into the back of the modem is finger-tight and not kinked.
- Test Load a website. Still nothing? Report it and we'll check the node.
Still down?
Or call (608) 524-1579. If this happens often, tell us — it may be an equipment problem we should fix.