WiConnectDo not press the reset button on any WiConnect equipment. A reset erases the settings and a technician will have to come out.
- Restart your Wi-Fi router Unplug the router's power, wait 10 seconds, plug it back in. Give it two minutes. Router software locks up more often than anything else.
- Find the POE adapter A small black box, about 3 inches long, with a power cord on one end and two Ethernet cables plugged into the other. It powers the antenna on your roof.
- Power-cycle the POE adapter Unplug it for 5 seconds and plug it back in. Make sure both Ethernet cables are pushed fully in until they click. This restarts the antenna.
- Wait two minutes, then test Load a website on a device connected to your Wi-Fi.
Still down?
Or call (608) 524-1579. If this happens often, tell us — it may be an equipment problem we should fix.
