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TV and phone troubleshooting

SailFin.TV boxes and WiConnect phone adapters.

SailFin.TV box

  1. Check the internet first If the internet is down, TV will be too. Use the steps for your connection type.
  2. Restart the box Unplug its power for 10 seconds, plug it back in, wait for it to finish loading.
  3. Check the HDMI Make sure the TV is on the right input.

Phone adapter

  1. Restart the adapter Unplug the small phone adapter for 10 seconds and plug it back in. Wait for the phone light to go solid.
  2. Check the phone cord The handset must be in the port marked Phone 1.
  3. No dial tone still? Call us from a cell phone and we'll check the line from our end.

Still down?

Report an outage

Or call (608) 524-1579. If this happens often, tell us — it may be an equipment problem we should fix.